To fight against the epidemic, psychological assistance is indispensable. The AI psychological service robot made by a science and technology enterprise in Hanzhou has provided psychological services to more than 400,000 people in Wuhan. The enterprise is making joint efforts with Yuhang District Health Bureau, Ningxia Federation of Trade Unions and the Third People’s Hospital of Huzhou to produce customized AI psychological service robots.

Shortly after the outbreak of the epidemic, relevant departments in Wuhan city put forward their demand for customized online intelligent psychological service robots. The enterprise then produced "Wuhan Psychological Assistance Angel", which was launched on January 20. It provides functions of epidemic knowledge popularization, pressure-relief games, the current situation of the epidemic, psychological assessment, psychological assistance, online self-help psychological consultation, etc.

As of March 22, nearly 400,000 users in Wuhan have sought help from the Angel, among which about 100,000 people used the human-computer interaction service and about 70,000 people received the intelligent psychological intervention with an effective intervention rate of over 65%. According to the data, the most perplexing problems for people in Wuhan are their broken mentality caused by the epidemic, anxiety, and panic over a possible infection. At the same time, the most perplexing problems for people in Hanzhou are their broken mentality caused by the epidemic and quarantine, and depression. Accurate and effective user portrait provides practical and effective support for the accurate formulation and implementation of various policies.

During the epidemic, highly efficient psychological service robots play such an important role in Wuhan that government departments and enterprises all over the country have introduced the system in a few days.

面对疫情，心理防护不可或缺。记者获悉，杭州科技企业推出的人工智能心理服务机器人已为超过40万武汉人民提供心理服务，并陆续和余杭区卫健局、宁夏总工会、湖州三院等机构合作上线 “定制版” AI心理机器人。

疫情发生后不久，武汉市相关部门就提出需求，定制线上智能心理服务机器人。企业紧急开发“武汉心理援助小天使”，1月20日上线，具有疫情科普、减压游戏、疫情动态、心态评估、心理援助、在线自助心理咨询等功能。

截至3月22日，总共有近40万武汉用户找过这个心理援助小天使。其中，有10万多人使用了人机互动服务，7万多人接受了智能心理干预，有效干预率超过65%。数据显示，武汉人最困扰的问题就是疫情心态建设，其次是焦虑情绪，“疑似肺炎”恐慌心态排第三。对比同时期的杭州，8万杭州用户中，排名第一的问题同样是疫情心态建设，而“隔离”心态建设排第二，第三是抑郁情绪。精准有效的不同的用户画像数据为各类政策的精准制定和实施提供了切实有效的支持。

疫情期间，高效的心理服务机器人不仅在武汉“大显身手”，短短几天全国各地部门和企业也纷纷引入了该系统。。

(Executive Editor: Ye Ke)